Client
This project is one of most popular Software dedicated communities. The community objective is to bring any non-programmer into the world of software and we spend much effort to let it come true. Since there are several product families which are permanently updated and many extensions to famous solution which still grow in number, it may be strongly necessary to carry out professional customers' support every day.
The Process
Project support is a very important part of every project. Without outgoing and in time support, new products versions available and careful community creation it is impossible to achieve success in the long run, that is why a support team of experienced professionals whose duty is to conduct assistance for customers is a MUST.
Software products provided on this website can be used both by webmasters, competent web developers or just non technicians trainers and teachers, so support team can resolve tasks of any level.
To ease interaction between the support team and customers the following on-line tools implemented:
- Forum;
- Helpdesk;
- Usual 'contact us' form.
It's possible to use Live chat too, Skype, MSN, ICQ.
For users convenience the Forum includes sections dedicated to customers' feedback on each of the Software products selling on the site. Here all the visitors may find answers to their questions or create new topics and get the support team's help.
Helpdesk section is another way to contact support service. Here customers can submit requests for technical support in the form of tickets and get professional support team technicians' help. The peculiarity of this project is that several products are taken into consideration and the support team as well as developers is in charge of them all together. Support service may include repairs and installation assistance too.
Besides support team solving general questions there is a group of developers handling technical questions and custom development of the already existing software as well as development of a new sophisticated and original software meeting customer's essential demand.
The Results
- Technologies and platforms: Helpdesk, Live Chat, Phone, Skype, Online Conference Tools
- Effort: 120 man-months, ongoing
Our Clients' Feedback
They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
Service Delivery Director at Crimson (United Kingdom)
I highly recommend Belitsoft for website design and development. We were up against a tight deadline to launch the project. The work was delivered on time and within budget! I will continue working with Belitsoft as a valued partner for our web development!
Program Administrator at UC Berkeley (United States)
We have worked with Belitsoft team over the past few years on projects involving much customized programming work. They are knowledgeable and are able to complete tasks on schedule, meeting our technical requirements. We would recommend them to anyone who is in need of custom programming work.
Main Partner at Hathway Tech (United States)
Belitsoft company is able to make changes instantly. One of our internal engineers has commented about how clean their code is. Belitsoft seems to know what they're doing, which I appreciate.
Co-Founder at HOWCAST MEDIA (United States)
It was a great pleasure working with Belitsoft software development company. New requirements and adjustments were implemented fast and precisely. We can recommend Belitsoft and are looking forward to start a follow-up project.
Head of Division at Fraunhofer FIT (Germany)
Belitsoft company has been able to provide senior developers with the skills to support back end, native mobile and web applications. We continue today to augment our existing staff with great developers from Belitsoft.
CEO at Apollo Matrix (United States)
Belitsoft company delivered dedicated development team for our products, and technical specialists for our clients' custom development needs. We highly recommend to use this company if you want the same benefits.
Managing Director at Key2Know A/S in 2012 (Denmark)
We approached BelITsoft with a concept, and they were able to convert it into a multi-platform software solution. Their team members are skilled, agile and attached to their work, all of which paid dividends as our software grew in complexity.
COO at Regenerative Medicine LLC (United States)
Having worked with Belitsoft as a service provider, I must say that I'm very pleased with the company's policy. Belitsoft guarantees first-class service through efficient management, great expertise, and a systematic approach to business. I would strongly recommend Belitsoft's services to anyone wanting to get the right IT products in the right place at the right time.
CEO at Moblers
If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.
Director at ShowCast Limited (Germany)
I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!"
CEO at Ticken B.V. (Netherlands)
We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
СEO at ElearningForce International (United States/Denmark)
Belitsoft has been the driving force behind several of our software development projects within the last few years. This company demonstrates high professionalism in their work approach. They have continuously proved to be ready to go the extra mile. We are very happy with Belitsoft, and in a position to strongly recommend them for software development and support as a most reliable and fully transparent partner focused on long term business relationships.
Global Head of Commercial Development L&D at Technicolor