Client
An American restaurant chain has reached out to Belitsoft. The customer wanted to take their quality of service (a thing of paramount importance to them) to the next level with a bespoke mobile app. The initial idea was to use it mostly for ordering, but soon the customer has come up with additional useful functions that ended up in the final release.
Why Belitsoft
The customer said they’ve chosen Belitsoft as their development partner for the following reasons:
Positive reviews from past clients
Belitsoft rating on the independent vendor review services has always been close to perfect (4,9/5, 9/10 etc.);
Attractive and detailed project quote
The detailed estimation showed how much more can the customer get by working with us;
Previous experience with similar projects
Belitsoft developers have previously helped other customers implement similar functionality in their mobile apps.
The Process
As the app has existed only as a vision, working on a fixed price model was out of the question. So the client and our team agreed to Time and Material and Agile methodology. The projected development time of 3 months was split into 2-week sprints.
The customer participated in the weekly meetings with the team and the monthly demonstration sessions. The concerns or questions that couldn’t wait until the meeting were addressed over email or Slack.
Developing an app with cross-platform technology stack was the optimal decision. On it would provide both good performance and pleasant visuals in line with the client’s wish for improving their restaurants’ customer experience.
The developers used a lot of premade libraries and code snippets, which allowed us to launch the application quicker.
The Solution
The app turned out fast and feature-rich. Its main functions were:
- Menu. A customer could order the food and pay for it online, decreasing the burden on the service staff.
- Rewards. The app user could earn points for scanning the QR codes at restaurants and redeem them for rewards (e.g. free meals).
- News + push notifications. The customer could inform the app users about the new dishes on the menu, promotions and locations.
- Social. App users could message their friends, contact the management of local restaurants and join clubs (the “fishing club” being the most popular).
- Personal cabinet. A place where users could check their points, see the order history, adjust payment preferences and more.
- Offline mode. A partially implemented offline mode, allowing to store the user’s order until it could be sent to the server.
Besides the app itself, the customer invested in promoting it among their clientele. And it paid off - according to the restaurant chain management, more than half of their regulars preferred ordering online and the number of visitors grew by an undisclosed number.
The Results
Besides the app itself, the customer invested in promoting it among their clientele. And it paid off - according to the restaurant chain management, more than half of their regulars preferred ordering online and the number of visitors grew by an undisclosed number.
- Effort: 3 man-months
- Team: 1 designer, 3 developers, 1 QA engineer, 1 Project Manager.
Our Clients' Feedback
They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
Service Delivery Director at Crimson (United Kingdom)
I highly recommend Belitsoft for website design and development. We were up against a tight deadline to launch the project. The work was delivered on time and within budget! I will continue working with Belitsoft as a valued partner for our web development!
Program Administrator at UC Berkeley (United States)
We have worked with Belitsoft team over the past few years on projects involving much customized programming work. They are knowledgeable and are able to complete tasks on schedule, meeting our technical requirements. We would recommend them to anyone who is in need of custom programming work.
Main Partner at Hathway Tech (United States)
Belitsoft company is able to make changes instantly. One of our internal engineers has commented about how clean their code is. Belitsoft seems to know what they're doing, which I appreciate.
Co-Founder at HOWCAST MEDIA (United States)
It was a great pleasure working with Belitsoft software development company. New requirements and adjustments were implemented fast and precisely. We can recommend Belitsoft and are looking forward to start a follow-up project.
Head of Division at Fraunhofer FIT (Germany)
Belitsoft company has been able to provide senior developers with the skills to support back end, native mobile and web applications. We continue today to augment our existing staff with great developers from Belitsoft.
CEO at Apollo Matrix (United States)
Belitsoft company delivered dedicated development team for our products, and technical specialists for our clients' custom development needs. We highly recommend to use this company if you want the same benefits.
Managing Director at Key2Know A/S in 2012 (Denmark)
We approached BelITsoft with a concept, and they were able to convert it into a multi-platform software solution. Their team members are skilled, agile and attached to their work, all of which paid dividends as our software grew in complexity.
COO at Regenerative Medicine LLC (United States)
Having worked with Belitsoft as a service provider, I must say that I'm very pleased with the company's policy. Belitsoft guarantees first-class service through efficient management, great expertise, and a systematic approach to business. I would strongly recommend Belitsoft's services to anyone wanting to get the right IT products in the right place at the right time.
CEO at Moblers
If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.
Director at ShowCast Limited (Germany)
I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!"
CEO at Ticken B.V. (Netherlands)
We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
СEO at ElearningForce International (United States/Denmark)
Belitsoft has been the driving force behind several of our software development projects within the last few years. This company demonstrates high professionalism in their work approach. They have continuously proved to be ready to go the extra mile. We are very happy with Belitsoft, and in a position to strongly recommend them for software development and support as a most reliable and fully transparent partner focused on long term business relationships.
Global Head of Commercial Development L&D at Technicolor